Terms and Conditions of Use

1. Introduction

These General Terms and Conditions of Use (T&Cs) define the conditions for accessing and using the lamazol.com website by users. By accessing and using the site, users acknowledge that they have read these T&Cs and agree to fully comply with them. This e-commerce site is published by Bytecloud Saas LTD, whose contact details are as follows:

Registered office: Office 20432, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
Contact: contact@lamazol.com / +33 4 12 38 05 79 Monday to Friday (10 AM - 12 PM and 12:45 PM - 6:00 PM)

2. Purpose of the Website

The lamazol.com website is an online retail platform dedicated to the sale of physical products. Products available for purchase are accessible only to private individuals (general public), and transactions are governed by the General Terms and Conditions of Sale (GTCs) available on the website.

3. Access to the Website

Conditions of Access: Access to the website is open to all users, without geographical restriction, provided they have an Internet connection. The use of certain features, such as the contact form or the withdrawal form, is free.

Availability: Bytecloud Saas LTD strives to ensure continuous access to the website. However, it cannot guarantee uninterrupted availability and may temporarily suspend access to the website for maintenance or update reasons.

4. Customer Account

Account Creation: A customer account is automatically created when the first order is validated. This account allows the user to track their orders, manage their personal information, and access their purchase history.

Information Management: The user undertakes to provide accurate information when creating their account and to update it if necessary. Bytecloud Saas LTD cannot be held responsible for errors resulting from inaccurate data provided by the user.

Account Deletion: The user can request the deletion of their account at any time by contacting customer service via the website's contact form.

5. Use of the Contact and Withdrawal Form

Contact Form: Users can ask questions or submit requests via the contact form available on the website. Bytecloud Saas LTD endeavors to respond as quickly as possible.

Withdrawal Form: In case of a withdrawal request after a purchase, the user must complete the specific form provided on the website or inform customer service in accordance with legal provisions (see the GTCs for more details).

6. Intellectual Property

Protected Content: The website and its content, including texts, images, graphics, logos, and all other elements, are protected by intellectual property law. Any reproduction, representation, modification, or exploitation of these elements, in whole or in part, without the prior authorization of Bytecloud Saas LTD is strictly prohibited.

License to Use: The use of the website does not confer any intellectual property rights on users, who are only authorized to consult the content for personal and private purposes.

7. User Responsibilities

Conforming Use: Users undertake to use the website in accordance with these T&Cs and current legislation. Any abusive use of the website, including attempted hacking, the use of false information, or disruption of services, is prohibited.

Security of Login Information: The user is responsible for the confidentiality of their login credentials and password linked to their account. Any activity carried out via the user's account will be presumed to have been carried out by the user. In case of suspicion of unauthorized use, the user is advised to change their password and inform Bytecloud Saas LTD.

8. Responsibilities and Limitation of Liability

Commitments of the Website Publisher: Bytecloud Saas LTD undertakes to implement all necessary means to ensure the proper functioning of the website and to provide accurate and up-to-date information. However, Bytecloud Saas LTD cannot guarantee the accuracy, completeness, or timeliness of the information provided on the website.

Limitation of Liability: Bytecloud Saas LTD shall not be liable for any direct or indirect damage resulting from the use of the website, including in the event of malfunction, error, omission, data loss, intrusion, virus or any other technical problem.

External Links: The website may contain links to third-party websites over which Bytecloud Saas LTD has no control. Consequently, Bytecloud Saas LTD disclaims all responsibility for the content of these external sites and any damage that may result from their consultation.

9. Personal Data and Cookies

Data Collection and Use: Bytecloud Saas LTD collects and processes certain personal data of the user in accordance with its privacy policy, available on the website. This data is used only within the scope of the website's activities and in compliance with current regulations, particularly the General Data Protection Regulation (GDPR).

Cookies: The website uses cookies to improve the user experience. By browsing the website, the user accepts the use of cookies in accordance with Bytecloud Saas LTD's cookie policy. However, they can modify their cookie preferences at any time via their browser settings.

10. Applicable Law and Dispute Resolution

Applicable Law: These General Terms and Conditions of Use are governed by British law. In the event of a dispute, the parties will endeavor to find an amicable solution before resorting to legal action.

Mediation: In accordance with articles L. 612-1 et seq. of the Consumer Code, the user has the possibility of free recourse to a consumer mediator in the event of an unresolved dispute with Bytecloud Saas LTD. The mediator's contact details will be provided upon request.

Competent Court: In the absence of an amicable resolution, any dispute relating to the interpretation, validity, or execution of these T&Cs will be submitted to the competent courts within the jurisdiction of the United Kingdom.

11. Description of Services

Nature of Services: The lamazol.com website is an online retail platform allowing users to purchase physical products directly via the internet.

Products Offered: The products for sale on the website are presented in detail with clear and precise descriptions, characteristics, and prices. Bytecloud Saas LTD strives to provide the most accurate information possible, but photos and descriptions are for illustrative purposes only and cannot engage the company's liability in the event of minor variations.

Target Users: The services offered by the website are reserved for private individuals wishing to purchase physical goods for personal use.

12. Access and Availability of Services

Access to Services: Access to the website and the services it offers is free, apart from internet connection costs which remain the responsibility of the user. Access to certain features such as product purchase requires the automatic creation of a customer account during the first order.

Site Availability: Bytecloud Saas LTD makes every effort to ensure continuous availability of the site. However, access to services may be temporarily interrupted for maintenance, updates, or technical reasons beyond the control of Bytecloud Saas LTD. In the event of a prolonged interruption, Bytecloud Saas LTD undertakes to inform users as soon as possible.

Access Limitations: Bytecloud Saas LTD reserves the right to suspend or restrict access to the site in the event of a breach of these T&Cs, particularly in the event of attempted fraud, identity theft, or any other inappropriate use.

13. Applicable Law and Dispute Resolution

Applicable Law: These General Terms and Conditions of Use are governed by British law. In the event of a dispute related to the interpretation or execution of the T&Cs, the parties undertake to seek an amicable solution before any legal action.

Competent Court: In the event of mediation failure, any dispute will be brought before the competent courts located in the jurisdiction of Bytecloud Saas LTD's registered office.

14. Guarantees – Responsibilities

By accessing the lamazol.com website, the user declares, guarantees, and undertakes to comply with the rules of use of the site and the services offered, as defined below:

Conforming Use: The user undertakes to access and use the site and/or services in good faith, reasonably, and in compliance with these General Terms and Conditions of Use. Any use contrary to the laws in force or to these T&Cs is prohibited.

Respect for the Integrity of the Site and Services: The user undertakes not to use devices, software or other means other than those provided by Bytecloud Saas LTD to:

affect or attempt to affect the proper functioning of the site and/or services;
extract, modify, consult, even in buffer or temporary memory, or exploit all or part of the site, services and/or products for any use other than that intended by Bytecloud Saas LTD.

Prohibition of Use for Illicit or Harmful Purposes: It is prohibited for the user to access or use the site, services and/or products for illicit purposes or with the aim of harming the reputation, image or rights (especially intellectual property rights) of Bytecloud Saas LTD or third parties.

Non-Commercialization of Products and Services: The user undertakes not to commercialize, directly or indirectly, the products, services, or access to the site and/or services, without prior authorization from Bytecloud Saas LTD.

Respect for Intellectual Property Rights: The user is prohibited from reusing or exploiting, for commercial or personal purposes, all or part of the content of the site and services in a form or medium not authorized by Bytecloud Saas LTD or the concerned users.

Reproduction and Distribution: Any reproduction, representation, or distribution of all or part of the site or services for private purposes beyond the legal exceptions provided for by the Intellectual Property Code, particularly with a view to commercialization, is strictly prohibited.

Maintaining Accessibility: The user undertakes not to limit access or use of the site and services for other users, and not to modify any element of the site or services, even temporarily.

Preservation of Site Stability and Security: The user undertakes that their use of the site and services will not affect or compromise the stability, security and quality of the site, networks, bandwidth, or infrastructures of Bytecloud Saas LTD or third parties.

Compliance with Anti-Piracy Laws: The user undertakes not to contravene the provisions of articles 323-1 to 323-7 of the British Penal Code repressing computer hacking practices.

In the event of a breach of one of the obligations listed above, Bytecloud Saas LTD reserves the right to suspend or refuse, unilaterally and without prior notification, the user's access to all or part of the services and/or the site. In addition, Bytecloud Saas LTD reserves the right to suspend access to the user's account in the event of a serious violation of these T&Cs.